These conditions apply to all offers, treatments and transactions between the nail salon and the customer on which the nail salon has applied these conditions to unless deviated and expressly and in writing have been agreed on by both parties
The nail salon will perform their treatments to the best of its ability and in accordance with the requirements of good workmanship and in accordance with the then current state of science. The nail salon will inform customers as much as possible and reasonable of financial consequences of the change or addition of treatment.
4 Seasons Nails Queensgate will contact customers by phone 1 day previous for their appointment for confirmation. In case a customer is unable to attend an appointment it has the obligation to inform the nail salon as soon as possible but no later than 24 hours before the appointment. If the customer fails to fulfill this obligation and/or does not attend the appointment, we are forced to charge 50 % of the agreed treatment. If the customer is more than 15 minutes late than the appointed time, without or without prior notice, the nail shop has the right to postpone the appointment to another moment and the customer will be charged 25% of the agreed treatment unless the agreed treatment can be finished within the nail salons planning. In case of an appointment cancellation by the nail shop, it has the obligation to inform the customer as soon as possible, but no later than 24 hours before the appointment. Both parties are not obliged to the conditions set in this paragraph, if they’re prevented by force majeure. Force majeure includes what the law and jurisprudence says about it, including strikes in the nail shop.
4 Seasons Nails Queensgate lists all prices of treatments and products visible in the nail shop. The listed prices include GST. 4 Seasons Nails Queensgate indicates price changes 30 days before the effective date clearly visible in the nail studio. Offers are valid only in the specified period and / or while stocks last. The customer must immediately pay after the treatment. We accepts cash, eftpos, credit cards
4 Seasons Nails Queensgate is not liable for damages of any kind caused by the nail shop due to by customer provided incorrect and / or incomplete information on relevant physical disorders, drug use, work or leisure. 4 Seasons Nails Queensgate is not responsible for loss, theft or damage to personal property that the customer has taken to the nail shop.
4 Seasons Nails Queensgate has the right to claim financial compensation if the customer damages furniture, equipment or products. 4 Seasons Nails Queensgate always reports theft to the police.
The nail shop gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:
The customer has the (artificial) nails serviced by another nail shop.
The customer works without gloves with harsh chemicals.
The customer has the artificial nails bitten or intentionally aborted.
The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
The customer has not followed the advice from the nail shop for the home care of (artificial) nails.
The customer neglects the advised to seek medical help.
The customer did not use the products according to the instructions.
If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone to the nail shop. 4 Seasons Nails Queensgate must give the complainant adequate response within 3 working days. If a complaint is justified, the nail shop will perform the as agreed on treatment again.
You are paying for the artist's time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
The customer should behave properly in accordance with generally accepted standards. If the customer after repeated warnings continues to expose improper behavior, the nail shop has the right to refuse the customer access to the salon without giving reasons.